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LATHICAI Glossary

Enterprise AI

Conversation intelligence

Using software to find useful patterns in conversations, such as recurring customer concerns.

Example

A team reviews recurring objections in customer calls.

Why people use it

It helps teams find recurring themes in calls and meetings.

What you'll hear

“What objections come up most often in customer calls?”

What this means for you

Review representative recordings and avoid overinterpreting inferred intent.

Can you control it?

Sometimes

Sometimes. Your choices depend on the tool and your access. The settings available to an everyday user may differ from those available to the people running it.

Common questions

Does conversation intelligence reveal everything the speaker intended?
No. Turning speech into writing and interpretation can miss background information or nuance.
Can a transcript mistake affect later analysis?
Yes. A wrong word or speaker label can lead to a misleading conclusion.
Is speaking more always a sign of better performance?
No. The purpose and quality of the conversation matter more than one simple activity measure.

Related terms

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