Advanced Concepts
Expert system
AI that applies written knowledge and rules to problems in a particular subject.
Example
A troubleshooting tool follows expert-authored rules to identify a likely fault.
Why people use it
It makes specialist rules available through software for repeated decisions or guidance.
What you'll hear
“Which expert rule led to that suggestion?”
What this means for you
Check the knowledge base's scope and maintenance process.
Can you control it?
Sometimes
Sometimes. Your choices depend on the tool and your access. The settings available to an everyday user may differ from those available to the people running it.
Common questions
- Is every rules-based program an expert system?
- No. The term usually involves structured subject knowledge and reasoning over it.
- What happens when the rules conflict?
- The system needs a way to resolve the conflict or ask for further review.
- Can the knowledge become outdated?
- Yes. Rules need maintenance when the subject or operating conditions change.