Automation & Workflows
Intelligent automation
Automation that combines traditional workflow tools with AI capabilities.
Example
An intelligent automation combines fixed workflow steps with AI document understanding.
Why it matters
It extends reliable routine workflows to information that needs interpretation before the next step.
You'll hear it
“The AI reads the letter; our rules decide who reviews it.”
Can you control it?
Sometimes
Sometimes. Some products or workflows let you influence intelligent automation, while others keep it fixed or manage it automatically. Check the settings and documentation for the tool you are using.
Common questions
- Does adding AI improve every workflow?
- No. A clear fixed rule may be cheaper, faster and easier to check.
- Where should human review go?
- Place it where uncertainty or the consequences of a mistake make an unchecked decision unsuitable.
- Can we replace the AI part without rebuilding everything?
- Sometimes. Clear connections between steps make individual parts easier to change and test.