Evaluation & Quality
Online evaluation
Measuring AI behavior using real users, traffic, or production interactions.
Example
Production metrics show whether users actually complete tasks with the assistant.
Why it matters
It shows how a system performs amid real conditions and user choices.
You'll hear it
“The trial score looked good, but users still abandon this step.”
Can you control it?
Set by the team
The people building or running the AI choose this setup. An everyday user generally needs their help to change how this part works.
Common questions
- Does live success prove the AI caused the improvement?
- Not by itself. Other product changes or shifts in users can affect the figures.
- Can rare failures take time to appear?
- Yes. A short observation period may miss unusual but important situations.
- Can measurement itself affect user experience?
- Yes. Experiments, prompts for feedback or added checks can change how people interact.