APIs & Integration
Payload
The main data carried inside a request, response, or message.
Example
A JSON payload carries the customer's question and selected account identifier.
Why it matters
It carries the information required for another system to perform the requested work.
You'll hear it
“The attached details are much larger than the service accepts.”
Can you control it?
Set by the team
The people building or running the AI choose this setup. An everyday user generally needs their help to change how this part works.
Common questions
- Is the payload the whole message?
- Not always. Other parts can describe routing, identity or how to interpret the content.
- Can its format be valid while its values are wrong?
- Yes. A well-formed message can still contain an incorrect date or amount.
- Can there be a size limit?
- Yes. Services may reject or require another method for unusually large content.