Security & Privacy
PII
Personally identifiable information
Information that can identify a specific person directly or indirectly.
Example
A support transcript contains a customer's name, address, and account number.
Why it matters
It helps people notice when information deserves extra care in sharing or storage.
You'll hear it
“That combination of details could identify the customer.”
Can you control it?
Set by the team
The people building or running the AI choose this setup. An everyday user generally needs their help to change how this part works.
Common questions
- Can ordinary details identify someone when combined?
- Yes. Several seemingly harmless facts can point to a particular person together.
- Does removing a name always remove identification risk?
- No. Contact details, unique circumstances or other clues may remain.
- Can a free-text note contain identifying information?
- Yes. Names and personal clues can appear inside ordinary writing, not only labeled fields.