Enterprise AI
Return on investment
ROI
A measure comparing the value created by an initiative with what it cost.
Example
The company compares measurable savings and revenue with the full cost of the AI initiative.
Why it matters
It helps compare an initiative's useful gains with the resources it consumes.
You'll hear it
“Are those savings still there after checking and support costs?”
Can you control it?
Sometimes
Sometimes. An organization can define or influence return on investment through its policies, processes, contracts, and product choices. Individual users may have fewer controls.
Common questions
- Does a positive estimate guarantee the gains will happen?
- No. Estimates depend on assumptions about use, costs and how benefits are realized.
- Can benefits be difficult to express in money?
- Yes. Quality, access or reduced frustration may matter without having an obvious price.
- Can the time period change the conclusion?
- Yes. Upfront costs and later benefits can look different over short and long periods.