RAG & Search
Semantic search
Search based on meaning rather than exact keyword matches.
Example
A search for “parent leave” finds the parental-leave policy even without an exact phrase match.
Why it matters
It helps people find useful material without knowing its exact wording.
You'll hear it
“I searched for time off and found the leave policy.”
Can you control it?
Set by the team
The people building or running the AI choose this setup. An everyday user generally needs their help to change how this part works.
Common questions
- Can it misunderstand an ambiguous word?
- Yes. A short request may not reveal which meaning the person intended.
- Is exact wording ever preferable?
- Yes. Product codes, names and quoted phrases may need exact matching.
- Does meaning-based search understand every specialist expression?
- No. Unfamiliar terms can be interpreted poorly if the system lacks suitable examples.