Model Serving & Economics
Service-level agreement
SLA
A formal commitment about service availability, performance, or support.
Example
An SLA promises 99.9% monthly availability and defines remedies when the target is missed.
Why people use it
Knowing how “Service-level agreement” works helps teams balance model quality, reliability, speed, and cost.
What you'll hear
“How does Service-level agreement affect latency, quality, or cost at scale?”