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LATHICAI Glossary

Multimodal AI

Voice agent

An AI agent that interacts through speech and can use tools to complete tasks.

Example

A caller asks a voice agent to reschedule an appointment.

Why people use it

It lets people complete tasks through conversation without typing.

What you'll hear

“The voice agent helped me change my appointment.”

What this means for you

Confirm important details such as names, dates and completed changes.

Can you control it?

Sometimes

Sometimes. Your choices depend on the tool and your access. The settings available to an everyday user may differ from those available to the people running it.

Common questions

Is a voice agent just speech-to-text?
No. It also interprets requests, manages interaction and may take actions.
What happens if we speak at the same time?
The system may miss words or stop speaking. How well it handles interruptions varies.
Can background noise cause mistakes?
Yes. Noise can make names, numbers and other spoken details harder to recognize.

Related terms

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