Agents & Agentic AI
Action space
All the actions an AI helper is allowed or able to take in a particular setting.
Example
A support agent can search orders and draft replies but cannot issue refunds.
Why people use it
It defines what an AI agent is even able to attempt.
What you'll hear
“Can this agent issue refunds, or only look them up?”
What this means for you
Give the agent the actions needed for its task and define their boundaries.
Can you control it?
Developer-only
The people building or running the AI choose this setup. An everyday user generally needs their help to change how this part works.
Common questions
- Can available actions have very different consequences?
- Yes. Reading a record is different from changing it, sending a message or spending money.
- Does an available action mean the agent should take it?
- No. Ability and permission for a particular situation are different questions.
- Can too many options make a task harder?
- Yes. More available actions can create more opportunities to choose an unsuitable step.