Agents & Agentic AI
Agent handoff
Passing responsibility, context, or a task from one agent to another.
Example
A sales agent transfers a qualified opportunity and its notes to a contracting agent.
Why it matters
It lets work move to the worker best suited to the next stage.
You'll hear it
“The next assistant needs the customer's decision, not just the conversation summary.”
Can you control it?
Sometimes
Sometimes. Some products or workflows let you influence an agent handoff, while others keep it fixed or manage it automatically. Check the settings and documentation for the tool you are using.
Common questions
- Can important information be lost in a handoff?
- Yes. Missing details or incomplete summaries can change how the next worker interprets the task.
- Does the receiving agent need the same access?
- Not necessarily. Its role may require different or more limited permissions.
- Is handing off the same as finishing?
- No. Responsibility has moved, but the overall task may still be incomplete.