Agents & Agentic AI
Workflow
A defined sequence of steps, decisions, and actions used to complete a task.
Example
A workflow routes an invoice through extraction, validation, approval, and payment.
Why it matters
It gives repeated work a shared process that people can follow and improve.
You'll hear it
“Where does this request go if the approval is refused?”
Can you control it?
Set by the team
The people building or running the AI choose this setup. An everyday user generally needs their help to change how this part works.
Common questions
- Does a workflow have to use AI?
- No. People, fixed rules and ordinary software can carry out its steps.
- Can a workflow branch into different paths?
- Yes. Different information or decisions can lead to different next steps.
- Does automating a workflow make it a good process?
- No. Automation can repeat a poorly designed process more quickly.