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Agents & Agentic AI

Agentic commerce

AI helpers carrying out shopping steps for someone, such as finding products or placing orders.

Example

An agent compares suitable products and prepares an order for approval.

Why people use it

It can reduce the steps a shopper has to handle personally.

What you'll hear

“The agent found options within my budget.”

What this means for you

Set clear boundaries for price, substitutions and checkout.

Can you control it?

Sometimes

Sometimes. Your choices depend on the tool and your access. The settings available to an everyday user may differ from those available to the people running it.

Common questions

Does giving a shopping goal authorize every purchase?
No. Spending limits and approval requirements need to be explicit.
Can it choose an unsuitable substitute?
Yes. A similar price or description does not guarantee that a replacement meets your needs.
Does finding an item mean the purchase is complete?
No. Payment, confirmation and delivery details may still need to be handled.

Related terms

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