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LATHICAI Glossary

Generative AI & LLMs

Conversational AI

AI technology designed to interact through ongoing human-language conversation.

Example

A support service lets a customer ask follow-up questions in everyday language.

Why people use it

It lets people ask for help using ordinary conversation instead of rigid commands.

What you'll hear

“Can I ask it a follow-up in my own words?”

What this means for you

Check how well the system understands follow-ups and recovers from confusion.

Can you control it?

Sometimes

Sometimes. Your choices depend on the tool and your access. The settings available to an everyday user may differ from those available to the people running it.

Common questions

Is conversational AI the same as a chatbot?
A chatbot is one application; conversational AI is the broader technology area.
Can it lose track during a long conversation?
Yes. It may miss earlier details or misunderstand what a later message refers to.
Does it work only through typing?
No. It can also support spoken conversation, depending on the product.

Related terms

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