RAG & Search
Knowledge base
An organized collection of information that an AI system can search or reference.
Example
Policies, manuals, and approved FAQs form the searchable collection behind an internal assistant.
Why it matters
It gives people and assistants a shared place to find approved information.
You'll hear it
“That guidance needs updating in the knowledge base.”
Can you control it?
Set by the team
The people building or running the AI choose this setup. An everyday user generally needs their help to change how this part works.
Common questions
- Does adding a document make it immediately searchable?
- Not always. Processing or updating the search system may take time.
- Can contradictory records exist together?
- Yes. Different versions or owners can leave conflicting guidance unless the collection is maintained.
- Does every user have to see every record?
- No. Access can be limited according to role or permission.