Automation & Workflows
Exception handling
Defining what a workflow should do when something goes wrong.
Example
When an API fails, exception handling records the error and routes the case for recovery.
Why it matters
It keeps a manageable problem from becoming lost work or an uncontrolled repeat.
You'll hear it
“If the upload fails, save the draft and tell the owner.”
Can you control it?
Sometimes
Sometimes. Some products or workflows let you influence exception handling, while others keep it fixed or manage it automatically. Check the settings and documentation for the tool you are using.
Common questions
- Should every error trigger another attempt?
- No. Retrying will not fix missing permission or invalid information, and can sometimes repeat a harmful action.
- Can handling an error hide a real problem?
- Yes. Record and report important failures even when the workflow manages to continue.
- Who should receive a failure alert?
- Someone able to investigate or act. Sending every minor issue to everyone can make important alerts easy to miss.